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Investor Charter

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1. Vision:

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.​

2. Mission

  • To hold securities of investors in dematerialized form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.

  •  To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.

  •  To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Right

3. Details of business transacted by the Depository and Depository Participant (DP):

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available  on the link https://nsdl.co.in/dpsch.php

4. Description of services provided by the Depository through Depository Participants (DP) to investors

 

   (1) Basic Services

    (2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

  • Value added Services             

        Depositories also provide following value added services like -

  • Consolidated Account statement (CAS)

       CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no         transactions)

  • Digitalization  of  services provided by the depositories

         Depositories offer  below technology solutions and e-facilities to their demat account holders through DPs:

5. Details of Grievance Redressal Mechanism

  1.      The Process of investor grievance redressal

  • Investor complaint/ Grievances

                         Investor can lodge complaint/ grievance against the Depository/DP in the following ways:

                         a.    Electronic mode -

                         (i)    SCORES (a web based centralized grievance redressal system of SEBI)                                                                                           https://www.scores.gov.in/scores/Welcome.html

                         (ii)  Respected Depository's web portal dedicated for filing of complaint

                                 https://www.epass.nsdl.com/complaints/webs itecomplaints.aspx

                        (iii)  Emails to designated email IDs of Depository 

                                relations@nsdl.co.in

                       

                      The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.

                 

  •        Investor Grievance Redressal Committee of Depository

                       If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance                             to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will                           endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary                                   information and documents

  •      Arbitration Proceedings

                     The    Investor    may     also    avail     the    arbitration mechanism set out in the Byelaws and Business

                     Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to

                     depository services. The arbitration reference shall be concluded by way of issue of an arbitral award

                     within 4 months from the date of appointment of arbitrator(s).

  

      2.   For the Multi-level complaint resolution mechanism available at the Depositories click here

6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository                           Participant

7. Dos & Don'ts for investors

8. Rights of investors

9. Responsibilities of investors

 

Investor Complaints​​

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